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Return and Refund Policy

Last updated: March 01, 2021 Thank you for shopping at levitation. If, for any reason, You are not completely satisfied with a purchase of service or product We invite You to review our policy on refunds and returns.  The following terms are applicable for any products or service that You purchased with Us but not limited to. Levitation keeps the right to amend any changes without prior notice.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to levitation.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to levitation, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so but its not applicable to Web designing. Web designing services is not entitled to any refund, but users will get 3 revisions for their ordered website designing services. If after Three revisions the client won’t like the final design he/she/they can keep the final design with 60% return on purchase amount and our attribution is a must on web design otherwise it will be subjected to legal laws of DMCA. The deadline for cancelling an Order is 14 days from the date on which You received the Physical Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. Deadline for cancelling Non-Physical Goods is 7 days from the date your order has been accepted. No partial or prorated refunds are offered after the initial 14 days period. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
  • By email:
We will reimburse You no later than 28 days from the day on which We receive the returned Physical Goods. We will use the same means of payment as You used for the Order and if the same mode of payment is not possible then we will use the one you will suggest to us by email, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Physical Goods to be eligible for a return, please make sure that:
  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging
The following Goods cannot be returned:
  • The supply of Physical or Non-Physical Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: 221 B, Street 3, Sector 82, Noida, Uttar Pradesh, India 201304 We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:
  • By email: