A WhatsApp AI chatbot that answers, sells and books, 24/7.
A custom WhatsApp Business API chatbot powered by an AI agent: it answers customer questions from your own information, takes orders and bookings, follows up leads and hands over to your team, in English, Hindi and the languages your customers write in.
A day with your WhatsApp AI Chatbot
No dashboards to learn. This is what you and your customers would actually see on an ordinary day. The details are illustrative; the pattern is the point.
- 07:50A customer messages before you open
- 07:50Answered in Hindi, in 5 seconds
- 10:30A lead from a Click-to-WhatsApp ad qualified
- 14:10It asked you first
- 18:30Your evening summary
Checked the order, replied with the courier status and expected delivery, and sent the tracking link.
Asked three questions, shared the brochure and price list, and passed the lead to Rahul with the conversation summary.
A customer wants a refund above ₹5,000. The chatbot drafted the reply and the refund, and waited for your OK.
212 WhatsApp conversations today. 186 resolved by the chatbot, 19 bookings made, 7 handed to the team. Most asked: delivery time, return policy, sizes.
What changes for you
How it fits into your day, in plain words
It watches where the work comes in
Your inbox, WhatsApp, website forms, phone line or shared folders: wherever the requests arrive today, the agent is connected to it.
It does the routine part itself
Answers, books, posts, chases and logs, using your own information and the systems you already use. No new software for your team to learn.
It asks you only when it needs you
Anything sensitive, unusual or above a limit you set waits for a person. You get a short summary of what it did, every day.
When you need a WhatsApp AI chatbot
If your customers already message you on WhatsApp, the question is not whether to automate it but what. These are the situations where a WhatsApp AI chatbot pays for itself within weeks.
D2C & E-commerce
Order status, returns and “is this in stock?”
Most WhatsApp messages are the same ten questions, answered by a person copying tracking links all day.
A chatbot connected to your order system that answers instantly, starts returns and shares tracking, and escalates the rest.
Clinics, salons & services
Bookings that happen while you are busy
Appointment requests arrive on WhatsApp at all hours and get answered when someone is free, by which time the customer has gone elsewhere.
Booking, rescheduling, reminders and confirmations inside WhatsApp, synced to your calendar.
Real estate, education & finance
Leads from ads that go cold on WhatsApp
Click-to-WhatsApp ads bring hundreds of enquiries and your team cannot qualify and follow up every one.
Instant replies, qualifying questions, brochure and pricing answers, and a hand-off to a rep only for the leads that fit.
Any Indian business
Customers who write in Hindi or regional languages
Your team answers in one language; your customers write in five.
One chatbot that understands and replies in the customer’s language, from the same approved knowledge base.
What the WhatsApp AI chatbot does, day to day.
Not a menu bot. It understands what the customer wrote, answers from your approved information, acts in your systems and hands over cleanly.
- Answers in seconds, 24/7, in the customer’s language
- Takes orders and bookings inside WhatsApp
- Qualifies ad leads and routes the fit ones
- Official WhatsApp Business API, green-tick ready
- Every conversation logged to your CRM
Answer from your information
Grounded on your catalogue, policies, FAQs and past chats, so answers are accurate and on-brand, not generic.
Take orders and bookings
Collects the details, confirms availability, places the order or books the slot, and sends the confirmation.
Follow up leads
Replies instantly to Click-to-WhatsApp and website leads, qualifies them and nudges the quiet ones with approved templates.
Payments and reminders
Shares payment links, confirms receipt and sends reminders for appointments, renewals and abandoned carts.
Multilingual by default
English, Hindi and regional languages, including code-mixed Hinglish, with one knowledge base behind all of them.
Hand over with context
Transfers to a human agent in your inbox or helpdesk with the full conversation and a summary when it should.
How we build and deploy it
- 01WhatsApp Business API setupWe set up or migrate your number on the official API, with opt-in flows and message templates approved.
- 02Connect your knowledge and systemsCatalogue, policies, orders, calendar, payments and CRM, with the right permissions.
- 03Guardrails and hand-offTone, scope, approval limits and the rules for when a person takes over.
- 04Launch and improveGo live with monitoring; we tune it on real conversations and the questions it could not answer.
Governed by design
It runs the routine autonomously. You keep control of the rest, by design, not by hope.
- Scoped read/write access per system, with approvals on sensitive actions
- Grounded on your approved content, so it escalates instead of guessing
- Every action logged and reviewable; you see exactly what it did
- Permission-aware answers that respect who can see what
- Deployed in your cloud or on-premise for data residency
- Full model, code and IP ownership, no lock-in
Get a free WhatsApp chatbot fit check.
Tell us what your customers message you about and the systems behind it. We come back with a written read: what the chatbot can resolve on its own, what needs the WhatsApp Business API setup, and what it takes to ship.
- The questions customers ask most, in a paragraph
- Your current number and tools (CRM, orders, calendar)
- Languages your customers write in
- What the chatbot resolves on its own, and what needs a person
- API, template and opt-in requirements, explained
- A phased plan with a ballpark estimate
WhatsApp AI Chatbot: common questions
Is this the official WhatsApp Business API or the WhatsApp Business app?
The official WhatsApp Business API (Cloud API). The free app is limited to one phone and manual replies; the API lets an AI chatbot answer at scale, use approved message templates, show a verified business profile and connect to your systems.
How is an AI chatbot different from the WhatsApp chatbots we have seen?
Most WhatsApp chatbots are menu trees: press 1 for orders, press 2 for support. They break the moment a customer types a real sentence. An AI chatbot understands the message, answers from your own information, takes actions in your systems and hands over to a person when it should.
Does it work in Hindi and regional languages?
Yes. It understands and replies in English, Hindi, Hinglish and the regional languages your customers use, from one knowledge base, so every language gets the same accurate answer.
How much does a WhatsApp AI chatbot cost in India?
Two parts: Meta’s per-conversation charges on the Business API, which depend on volume and message category, and the build, which starts at a few lakh for a focused chatbot connected to one or two systems. We give a fixed estimate after a short discovery call.
Can it take payments and bookings?
Yes. It can share payment links, confirm receipts, book and reschedule appointments and place orders, as long as it is connected to your payment gateway, calendar or order system. Sensitive actions can require your approval.
What happens when it cannot answer?
It says so and hands the conversation to a person in your inbox or helpdesk with the full history and a summary, instead of guessing. It also flags the question so your knowledge base and the chatbot keep improving.
Who owns it at the end?
You do. The agent, the integrations and the data stay in your environment and under your control, with no lock-in to a SaaS seat. We build it, govern it and hand it over.
Ready to put a WhatsApp AI chatbot to work.
Tell us what your customers message you about. We will give you an honest read on what the chatbot can handle, and what it takes to ship it.