An AI support agent that resolves customer queries 24/7.
A custom AI customer-support agent trained on your help docs, policies and past tickets — answering instantly across chat, email and WhatsApp, deflecting the repetitive questions and escalating the rest to your team with full context.
A day with your AI Support Agent
No dashboards to learn. This is what you and your customers would actually see on an ordinary day. The details are illustrative; the pattern is the point.
- 08:12A customer messages on WhatsApp
- 08:12Answered in 6 seconds
- 11:4043 questions handled before lunch
- 14:05It asked you first
- 18:30Your evening summary
Looked up the order, saw it is out for delivery, shared the tracking link and the expected time.
Returns, sizes, delivery charges and “do you have this in blue”, all answered from your own policies.
A customer wants a refund above ₹5,000. The agent drafted the reply and waited for your OK.
128 conversations today. 109 resolved on their own, 19 handed to your team with notes. Top new question: “Do you ship to Dubai?”
What changes for you
How it fits into your day, in plain words
It watches where the work comes in
Your inbox, WhatsApp, website forms, phone line or shared folders: wherever the requests arrive today, the agent is connected to it.
It does the routine part itself
Answers, books, posts, chases and logs, using your own information and the systems you already use. No new software for your team to learn.
It asks you only when it needs you
Anything sensitive, unusual or above a limit you set waits for a person. You get a short summary of what it did, every day.
When you need an AI Support Agent
Faster replies, fewer tickets, lower support cost. These are the situations where this agent pays for itself, and what we build for each.
E-commerce & D2C
The same 20 questions, all day
Order status, returns and delivery questions are most of your ticket volume and your team answers them by hand.
A support agent grounded on your policies that resolves them instantly and acts in your order system.
Fintech & SaaS
Support that stops at 6 pm
Customers write in at night and on weekends, and the first reply comes the next working day.
24/7 first response with accurate answers and clean hand-off to your team in the morning.
Healthcare & Services
Multilingual customers, one language team
Customers write in Hindi or regional languages and your agents cannot keep up across them.
An agent that answers in the customer’s language from the same approved knowledge base.
What the Support Agent does, day to day.
Resolves customer queries across chat, email and WhatsApp, 24/7.
- Response time from hours to seconds
- Deflect repetitive tickets, free your team
- 24/7 coverage without night shifts
- Consistent, on-brand answers
- Lower cost per ticket
Answer instantly, 24/7
Resolves common questions across chat, email, WhatsApp and your help center the moment they come in, in your customer’s language.
Grounded on your knowledge
Trained on your help docs, policies and past tickets with RAG, so answers are accurate and on-brand, not generic.
Deflect the repetitive
Handles the 60-80% of tickets that are the same few questions, so your team only sees what needs a human.
Smart escalation
Hands off to the right agent with a full summary and the conversation history when it is out of scope.
Takes action
Looks up orders, checks status, triggers refunds or updates in your systems, with guardrails and approvals where needed.
Learns from gaps
Flags questions it could not answer so your knowledge base and the agent keep improving.
How we build and deploy it
- 01Connect your knowledgeWe ingest your help docs, policies and past tickets and build the retrieval layer so answers are grounded.
- 02Wire your channels & systemsChat, email, WhatsApp and your helpdesk, plus read/write access to order and account systems where useful.
- 03Guardrails & escalationTone, scope, approvals and the escalation rules so it only acts where it should and hands off cleanly.
- 04Deploy & improveGo live with monitoring and evaluation; we tune it on real conversations and the gaps it surfaces.
Governed by design
The agent runs the routine autonomously. You keep control of the rest, by design, not by hope.
- Scoped read/write access per system, with approvals on sensitive actions
- Grounded on your approved content, so it escalates instead of guessing
- Every action logged and reviewable; you see exactly what it did
- Permission-aware answers that respect who can see what
- Deployed in your cloud or on-premise for data residency
- Full model, code and IP ownership, no lock-in
Get a free agent fit check.
Tell us the work your team does by hand and the systems it touches. We come back with a written read on whether an AI Support Agent fits, what it needs from your data and integrations, and what it takes to ship.
- The repetitive work, in a paragraph
- The channels and systems it touches
- What a good outcome looks like
- Whether this agent fits, and what else would
- What we need from your data and integrations
- A phased plan with a ballpark estimate
The rest of the AI workforce
AI Support Agent: common questions
How is this different from a chatbot?
A traditional chatbot follows scripted flows and breaks the moment a customer phrases something differently. An AI support agent understands intent, answers from your real knowledge base with RAG, takes actions in your systems, and escalates with context, so it resolves issues instead of deflecting to a form.
Will it give wrong or made-up answers?
We ground it on your approved content with retrieval, constrain it to what it actually knows, and have it escalate rather than guess. You control tone, scope and what it is allowed to do.
Which channels and tools does it work with?
Chat on your site, email, WhatsApp and your help center, connected to your helpdesk (Zendesk, Freshdesk, Intercom and similar) and to order or account systems where it needs to act.
How long does it take to deploy?
A focused support agent typically goes live in a few weeks after we connect your knowledge and channels; broader scope with deep system actions takes longer and ships in reviewable stages.
Do you build custom agents, or sell a product?
We build them custom. Levitation is an AI development company: we design and build AI agents around your data, your systems and your rules, and hand over full ownership. You are not renting a generic SaaS tool.
What do we own at the end?
You own the models, the code and the IP, grounded on your data and running in your environment. No lock-in.
Ready to put an AI Support Agent to work.
Tell us the work and the systems it touches. We will give you an honest read on fit, and what it takes to ship it.